Refund & Cancellation

This Refund and Cancellation Policy applies to all products and services offered by Oscillion Software ("we", "us", "our") through our website oscillionsoftware.com and direct sales engagements. By purchasing or subscribing to any of our services, you agree to this policy.

For bespoke software development engagements, the following terms apply:

• An advance/deposit (typically 40–50% of the total project cost) is collected before project commencement. This advance is non-refundable once work has commenced.
• Milestone payments made upon delivery of agreed deliverables are non-refundable once a milestone has been reviewed and accepted.
• If the project is cancelled by the client after commencement but before delivery, payment is due for all work completed up to the cancellation date based on an hourly rate or proportional milestone value.
• If the project is delayed or cancelled due to negligence on our part, we will negotiate a fair refund proportional to the incomplete work, at our sole discretion.
• Any changes to scope after project commencement are subject to a formal change request process and additional billing.

Monthly Subscriptions

Monthly SaaS subscriptions (OsciCRM, OsciERP, OsciHR, OsciShop, OsciPOS, OsciAnalytics) are billed at the beginning of each billing cycle. We do not offer refunds for partial months. You may cancel at any time and your access will continue until the end of the current billing period.

Annual Subscriptions

Annual subscriptions are eligible for a pro-rata refund if cancelled within 7 calendar days of the billing date. After 7 days, annual subscriptions are non-refundable. On cancellation, access continues until the end of the paid annual period.

Free Trials

If you start a free trial and do not cancel before the trial period ends, you will be automatically charged for the plan you selected at sign-up. No refund is issued for charges resulting from failure to cancel before trial expiry.

To cancel a subscription or custom project engagement, you must:

• Submit a written cancellation request to info@oscillionsoftware.com
• Include your account email, company name, and service/product you wish to cancel
• Provide a minimum of 14 calendar days' notice prior to the next billing date for subscriptions
• For project cancellations, include a reference to your project agreement or invoice number

Cancellations requested via phone, social media, or informal communication channels will not be processed. Only written requests to the above email address are accepted.

Refunds are issued only in the following circumstances:

• Annual SaaS plan cancelled within 7 calendar days of the charge date
• Duplicate charges or billing errors on our end
• Service was not delivered or significantly failed to meet agreed specifications, and we are unable to rectify the issue within a reasonable timeframe
• Statutory consumer protection rights under applicable Indian law

Refunds are not issued for:

• Monthly subscription plans
• Custom project advance/deposits after commencement
• Completed milestones that have been reviewed and accepted
• Dissatisfaction with the product or service that could have been evaluated during the free trial or discovery phase
• Failure to cancel before a trial period ends
• Services disrupted by events beyond our control (force majeure)

Once a refund request is approved:

• Refunds are processed within 7–10 business days of approval
• Refunds are issued to the original payment method used for the transaction
• For bank transfers, processing may take up to 5 additional business days depending on your bank
• You will receive an email confirmation once the refund has been initiated

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Unresolved chargebacks will be contested and may result in account suspension pending resolution. If you have a billing dispute, please write to us at billing@oscillionsoftware.com.

Oscillion Software reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

For refund requests, cancellations, or billing enquiries, please contact our billing team:

• Email: billing@oscillionsoftware.com
• Email: info@oscillionsoftware.com
• Phone: +91 91191 61210
• Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST
• Address: Malviya Nagar, Jaipur, Rajasthan — 302018, India